Starlite Ferries

Starlite Ferries

Passage - Rizal Avenue, corner P. Dandan Street Batangas City

Guidelines and Policies

A. CHECK-IN
1. PRINT THE ATTACHED ITINERARY.
2. Go to Starlite Ferries Inc. ticketing booth at least 3 hours before departure. Boarding cut off is thirty (30) minutes prior departure schedule.
3. Booking itinerary will be replaced by an actual ticket at the port of origin.
B. VALID PHOTO ID
For everyone's security, a valid photo ID is a must. For Senior Citizens, PWD, and Students: the OSCA ID, PWD ID and Student ID,respectively, must be presented upon check-in
C. BAGGAGE ALLOWANCE
Baggage allowance of up to fifty kilograms (50kg) per paying passenger is provided. Any excess shall be charged ten pesos per kilogram (10php/kg) accordingly.
D. PASSENGERS WITH VEHICLE
For bookings with vehicles, Official Receipt (OR) and Certificate of Registration (CR) must be presented upon claiming the actual ticket for verification purposes.
E. FOR PASSENGERS TRAVELING WITH PETS, PLEASE ADHERE TO THE FOLLOWING GUIDELINES
1. Pet animals must have traveling cages and are not allowed inside passenger accommodations. Each vessel has a designated area for pet animals.
2. A certificate from the Bureau of Quarantine is needed when traveling with pet animals.
3. Official Receipt for pet animals must be presented to Starlite Personnel upon boarding.
F. REBOOKING
Rebooking requests must be coordinated and processed by the corresponding ticket sellers where passengers tickets were bought (I.E. Website, Travel Agent, Ticketing Office). If booked through ChelseaTravel.ph, request may be directed to any port office of Starlite or emailed to salesandmarketing@starliteferries.com.
1. Passengers may rebook before or after a schedule trip subject to fare difference and surcharges.
2. Rebooking is subject to slot availability regardless of reason.
3. Rebooking surcharge is 10% prior to scheduled departure and 30% afterwards.
4. Changing of departure schedule and/or time must be processed under rebooking request.
5. For trip rebooking due to weather and technical concerns, no rebooking fee is applied.
6. Passengers cannot change route when rebooking, only the trip schedule and time can be changed.
G. TRIP CANCELLATIONS AND REFUND
Cancellation and refund requests can be requested from the ticket seller where the booking has been processed or from any Starlite Ferries ticketing office. If booked through www.starliteferries.com or chelseatravel.ph, requests may be emailed at salesandmarketing@starliteferries.com.
1. Passengers can cancel their bookings before or after the scheduled trip.
2. Cancellation fee is applied. If the passenger requested before the scheduled trip, the fee is 20% of the fare. Otherwise, the fee is 30% of the fare.
3. Only the base fare is refundable. Other fees such as service fee, and web admin fee are non-refundable under any circumstances.
4. For trip cancellations due to weather and technical concerns, no cancellation fee shall be applied.
5. If the cancellation and refund are requested after the issuance of the actual ticket, the passenger must surrender the actual ticket to proceed. Starlite Ferries strictly implements No Ticket No Refund policy.
6. Passengers cannot change route when rebooking, only the trip schedule and time can be changed.

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